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Kumar Makala · Founder & CEO, SyncRivo
Kumar Makala leads platform engineering and technical content at SyncRivo, focused on enterprise messaging interoperability, messaging bridge architecture, and cross-platform integration patterns across Slack, Microsoft Teams, Google Chat, Zoom Team Chat, and Cisco Webex. LinkedIn
Updated · 10 min read
New Relic's native notification channels post alerts to Slack and Teams. SyncRivo bridges the human discussion between chat platforms, so SRE and engineering teams on different platforms can work the same incident together.
New Relic posts these through its own notification channels. SyncRivo does not relay bot or app messages; it bridges the human discussion.
Application error rate and Apdex threshold breaches posted to SRE and engineering channels by New Relic notification channels.
CPU, memory, disk I/O, and network threshold violations on hosts and containers posted to on-call and operations channels.
New Relic Synthetics monitor failures posted to platform engineering and reliability channels.
Custom NRQL alert conditions posted to the channels of the teams that own each metric.
New Relic Applied Intelligence incident correlations and anomaly detections posted to on-call channels.
Alert resolution events posted to incident channels so stakeholders know the issue is cleared.
New Relic posts the alerts; SyncRivo bridges the conversation. Your first channel bridge is typically live during onboarding, once your Slack/Teams admins approve the app.
Example setup: New Relic notification channels post each alert; SyncRivo bridges the human discussion between the channels.
| New Relic Alert | New Relic Notification Channel Posts To | Result |
|---|---|---|
| APM error rate breach (Critical) | → Slack #sre-alerts + Teams #engineering-incidents | SRE and leadership discuss it in the bridged channel |
| APM error rate breach (Warning) | → Slack #sre-alerts | Team channel only — no leadership escalation |
| Infrastructure CPU/memory breach | → Slack #infra-alerts | Infrastructure team discusses it with on-call colleagues on other platforms |
| Synthetic monitor failure | → Slack #platform-eng + Teams #reliability | Uptime failure visible across SRE and platform teams |
| NRQL custom alert breach | → Per alert policy owner | Team-specific routing configured in New Relic |
| Alert resolved (OK) | → Channels on the alert policy | All-clear posted by New Relic |
| Capability | New Relic Native | SyncRivo |
|---|---|---|
| Alert to Slack | ✓ Native notification channel | ✗ Not relayed (use native channel) |
| Alert to Microsoft Teams | ✓ Native notification channel | ✗ Not relayed (use native channel) |
| Human discussion across Slack, Teams, Webex, Google Chat, Zoom | ✗ Not available natively | ✓ Bridged human conversation |
| Single alert → multiple platforms simultaneously | ✗ Requires one channel config per platform | ✗ Not relayed (use one channel per platform) |
| Route by team without New Relic reconfiguration | ✗ Requires policy changes in New Relic | ✗ Not offered |
| M&A: include an acquired team on another chat platform | ✗ Requires new New Relic notification channel | ✓ Bridge their channels into the discussion |
Yes. New Relic has a native Microsoft Teams notification channel. SyncRivo does not relay New Relic alerts — messages posted by bots and apps are not bridged. New Relic's native Slack and Teams channels post the alerts; SyncRivo bridges the human discussion between chat platforms, so people on Slack and Teams can work the incident in one bridged channel.
New Relic has a native Slack notification channel. Configure it in Alerts → Notification Channels with your Slack OAuth token. To reach both Slack and Teams, configure a native notification channel for each. SyncRivo does not relay New Relic alerts; it bridges the human conversation between Slack and Teams channels.
Routing is configured in New Relic itself, per alert policy and notification channel (for example SRE in Slack, engineering leadership in Teams). SyncRivo has no alert routing rules and does not relay bot or app messages. It bridges the human discussion, so SRE on Slack and leadership on Teams can talk through the incident in one bridged channel.
No. SyncRivo does not accept inbound webhooks from New Relic or other tools, and messages posted by bots and apps are not bridged. Use New Relic's native Slack and Teams notification channels; SyncRivo bridges the human conversation between Slack, Teams, Webex, Google Chat, and Zoom Team Chat.
None — SyncRivo does not relay New Relic alerts. New Relic's own notification channels can send APM error rate alerts, infrastructure CPU/memory threshold alerts, browser performance alerts, synthetic monitor failure alerts, NRQL-based custom alerts, and incident resolved notifications to Slack and Teams. SyncRivo bridges the human discussion that follows.
Not directly. New Relic Applied Intelligence sends incident notifications via webhooks and native notification channels; SyncRivo does not receive or relay them, because messages posted by bots and apps are not bridged. Once the incident is posted in Slack or Teams, SyncRivo bridges the human conversation about it across platforms.
New Relic notification routing is configured per notification channel in your alert policies, and SyncRivo does not change that. When a team moves platforms (for example, from Slack to Teams after a merger), update the New Relic notification channel. SyncRivo helps with the people side: it bridges channels between the platforms so both teams can keep discussing incidents without a migration.
Bridge the human discussion of New Relic alerts across any combination of Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
Slack + Teams + Google Chat
Bridge Slack, Teams, and Google Chat simultaneously.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
New Relic posts the alerts in Slack and Teams; SyncRivo bridges the conversation between them. Book a demo for a guided pilot on your own channels.
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