Privacy Policy

Intro

We aim to collect only the minimum information required to operate our Services.

We use the information we collect for the following purposes:

• Providing and operating the Services: Routing and forwarding messages and attachments between configured channels/spaces; Authenticating with Slack, Google Chat, and other platforms using stored tokens.
• Security and reliability: Detecting, investigating, and preventing fraudulent or malicious activity; Monitoring uptime, performance, and error logs.
• Support and communication: Responding to your inquiries and support requests; Sending important service-related notifications (e.g., security, critical changes).
• Improvement: Aggregated, anonymized analytics to understand how the Services are used, so we can improve them.

We do not sell your personal information.

If you are in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data on the following legal bases:

• Performance of a contract – to provide and operate the Services you have installed or configured.
• Legitimate interests – to maintain and improve our Services, secure our systems, and prevent abuse.
• Consent – where required, such as for certain types of cookies or marketing communications.

We retain information only as long as necessary for the purposes described in this Privacy Policy:

• Access tokens and configuration data are retained while the integration/bot is installed and active, and for a reasonable period afterward to handle reactivation, audit, and security purposes, unless you request deletion earlier.
• Logs and technical data are retained for a limited time (for example, days or months) and then deleted or anonymized, unless a longer retention is required for security, legal, or compliance reasons.
• Message content and attachments are processed transiently and not stored in our primary databases. Any short-lived logs that incidentally contain message snippets are rotated and deleted on a regular schedule.

You may request deletion of certain data at any time (see Section 8 below).

We may share information in the following limited circumstances:

• Service providers: With trusted third-party providers that help us operate the Services (e.g., cloud hosting, logging, monitoring). These providers are only permitted to use the data to provide services to us and must protect it appropriately.
• Platform providers: Since our Services run within or alongside platforms like Slack and Google Chat, your use of our bots is also subject to those providers’ terms and privacy policies. We comply with their platform policies when accessing and handling data.
• Legal requirements and protection: We may disclose information if required by law or in good faith belief that such action is necessary to: Comply with legal obligations or respond to lawful requests; Protect our rights, property, or safety, or that of our users or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

We do not sell your personal data.

We use reasonable technical and organizational measures to protect information, including:

• Encryption in transit (e.g., HTTPS)
• Restricted access to databases and tokens
• Access controls and audit logs for sensitive operations

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we aim to protect data in line with industry practices.

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as accessing the information we hold about you, requesting correction or deletion, objecting to processing, or porting your data.