Buyer guide

What SOC 2 Means for a Messaging Bridge

A buyer guide to SOC 2 reports and what to ask messaging vendors. SyncRivo does not currently hold a SOC 2 report.

Type I vs Type II

Type I assesses control design at a point in time; Type II tests how controls operated over an audit period

Ask for the Report

A vendor with a SOC 2 report can share it under NDA — check the scope, audit period and exceptions

SyncRivo's Status

No SOC 2 report today; security questionnaire and architecture review on request

Need a Security Review?

SyncRivo does not currently hold a SOC 2 report. Contact our security team for a security questionnaire and an architecture review.

Request Security Questionnaire

1. What SOC 2 Is 2. Trust Services Criteria for a Messaging Bridge 3. How SyncRivo Answers These Questions Today 4. What to Ask Any Vendor

1. What SOC 2 Is

SOC 2 is an attestation framework from the AICPA. An independent CPA firm examines a service provider's controls against the Trust Services Criteria and issues a report. A Type I report looks at whether controls are suitably designed at a point in time; a Type II report tests whether those controls operated effectively over an audit period, typically several months to a year.

SOC 2 is not a certification and there is no pass/fail badge: the value is in the report itself — its scope, audit period, auditor's opinion and any exceptions. When a messaging vendor claims SOC 2, ask to see the report under NDA.

SyncRivo does not currently hold a SOC 2 report; we provide a security questionnaire and architecture review on request.

2. Trust Services Criteria for a Messaging Bridge

A SOC 2 report can cover up to five criteria. These three matter most when a vendor relays messages between Slack, Microsoft Teams, Google Chat, Webex and Zoom:

Security

The system is protected against unauthorized access, use, or modification.

How are the vendor's OAuth tokens for your chat platforms stored and protected?
Are inbound webhooks from each platform signature-verified?
Is MFA available or enforced for admin dashboard access?

Availability

The system is available for operation and use as committed or agreed.

What happens to messages when a destination platform is unavailable?
Is there a retry mechanism, and is it on by default?
What availability commitments, if any, are in the contract?

Confidentiality

Information designated as confidential is protected as committed or agreed.

Does the vendor store message content, or only message IDs?
Is data encrypted in transit and at rest, and which data exactly?
Where is the service hosted, and who are the sub-processors?

3. How SyncRivo Answers These Questions Today

Data handling

Message content is not stored on the normal relay path; only message IDs are kept so threads, edits and reactions stay in sync.
Files pass through memory only.
An optional retry queue temporarily holds undelivered messages.

Encryption & tokens

Encrypted in transit (TLS).
Provider OAuth tokens encrypted at rest.
Webhook signature verification on all five platforms.

Access control

Sign in with Google or email + password.
Optional MFA (TOTP, passkeys).
Owner, admin and member roles, plus an organization suspension kill switch.

Hosting & vendors

Hosted in the US on Google Cloud (us-central1).
DPA and sub-processor list available.
BAA available for Enterprise customers.

4. What to Ask Any Vendor

Whether or not a vendor has a SOC 2 report, a security review of a messaging bridge should cover:

• Report status: Do you have a SOC 2 Type I or Type II report? What is the audit period and which criteria are in scope?

• Data flow: Which message data is stored, where, and for how long?

• Admin approvals: Which permissions does the app request on each chat platform, and why?

SyncRivo does not currently hold a SOC 2 report; we provide a security questionnaire and architecture review on request.

Security reviews by industry

Financial Services → messaging bridges for investment banks & asset managers•Healthcare → BAA available for health systems•Illustrative scenario: Apex Financial — vendor security review

Three-Platform Bridges

Connect three enterprise messaging platforms simultaneously with SyncRivo's cross-platform bridges.

Slack + Teams + Google Chat

Bridge Slack, Teams, and Google Chat simultaneously.

Slack + Teams + Webex

Connect Slack and Teams users with Cisco Webex.

Slack + Teams + Zoom

Unify Slack, Teams, and Zoom Team Chat.

Slack + Google Chat + Zoom

Three-way bridge for Slack, Google Chat, and Zoom.

Slack + Google Chat + Webex

Unify Slack, Google Chat, and Cisco Webex.

Slack + Zoom + Webex

Bridge Slack with both Zoom and Webex.

Teams + Google Chat + Zoom

Connect Teams, Google Chat, and Zoom Team Chat.

Teams + Google Chat + Webex

Bridge Teams, Google Chat, and Cisco Webex.

Teams + Zoom + Webex

Unify Teams, Zoom, and Webex in one bridge.

Google Chat + Zoom + Webex

Connect Google Chat with Zoom and Webex.

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