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Kumar Makala · Founder & CEO, SyncRivo
Kumar Makala leads platform engineering and technical content at SyncRivo, focused on enterprise messaging interoperability, messaging bridge architecture, and cross-platform integration patterns across Slack, Microsoft Teams, Google Chat, Zoom Team Chat, and Cisco Webex. LinkedIn
Updated · 10 min read
CloudWatch alarms reach chat through SNS and AWS's own chat integrations. SyncRivo does not relay bot or app messages — it bridges the human conversation, so people on Slack and Teams can discuss the alarm together in one bridged channel.
AWS posts the alarm. SyncRivo does not receive SNS notifications; it bridges the discussion channel between chat platforms.
CloudWatch Alarms, EventBridge rules, RDS events, EC2 state changes, and more — delivered via SNS and AWS's chat integrations.
Metric threshold alarms posted to SRE Slack channels and engineering Teams channels by AWS's chat integrations when state changes to ALARM.
CloudWatch Composite Alarm firings (multiple conditions) delivered to on-call channels via SNS.
Alarm state changes to OK posted to incident channels so teams know issues are resolved without checking the AWS console.
CloudWatch Events / EventBridge rule triggers — EC2 state changes, RDS events, ECS task failures — delivered via SNS to team channels.
SNS topics from multiple AWS accounts connected to the appropriate chat channels in AWS configuration.
RDS instance events, Auto Scaling notifications, and AWS Health events delivered to infrastructure team channels.
AWS posts the notifications; SyncRivo bridges the discussion.
Example channel layout configured in AWS for cloud engineering teams across multi-platform organizations.
| CloudWatch / AWS Event | Posted To (Native Integration) | Result |
|---|---|---|
| Alarm state: ALARM (p99 latency) | → Slack #sre-alerts + Teams #engineering-incidents | Each channel configured in AWS; discussion can be bridged by SyncRivo |
| Alarm state: OK (resolved) | → All subscribed channels | All-clear posted to incident channels |
| Composite Alarm firing | → Slack #sre-on-call | Multi-condition alert for on-call |
| RDS event: failover | → Slack #database-sre + Teams #platform-eng | Database team and platform team both notified |
| EC2 state: stopped unexpectedly | → Slack #infra-alerts | Infrastructure team notified for investigation |
| Multi-account alarm (prod + staging) | → Separate channels per account (configured in AWS) | Account-scoped delivery set up per SNS topic |
| Capability | DIY Lambda | SyncRivo |
|---|---|---|
| Posts CloudWatch alarms into chat | ✓ Yes (custom code) | ✗ No — SyncRivo does not receive SNS or relay bot posts |
| Human discussion across Slack, Teams, Webex, Google Chat, Zoom | ✗ Not applicable | ✓ Bridged channels, threads, edits and files |
| Setup | 2–4 hours (code + IAM + deploy) | First channel bridge typically live during onboarding, after admin approval |
Yes. AWS CloudWatch Alarms can notify SNS topics, and AWS Chatbot (now Amazon Q Developer in chat applications) or an SNS-triggered Lambda function can post those notifications to Slack. SyncRivo does not accept CloudWatch or SNS notifications and does not relay messages posted by bots or apps. It bridges the human conversation about the alarm between chat platforms.
Use AWS Chatbot (Amazon Q Developer in chat applications), which supports Microsoft Teams channels, or an SNS-triggered Lambda function that posts to Teams. SyncRivo is not an SNS endpoint and does not fan out alarms. Once the alarm lands, SyncRivo can bridge the incident channel so SREs on Slack and engineers on Teams discuss it together.
Configure AWS Chatbot (Amazon Q Developer in chat applications) with a Slack channel and a Teams channel subscribed to the same SNS topic. SyncRivo does not deliver the alarm to either platform; it bridges the human discussion that follows between Slack and Teams.
No. SyncRivo does not accept SNS subscriptions or webhooks from AWS or other tools, and it does not relay messages posted by bots or apps. Use AWS's own chat integrations to post CloudWatch notifications; SyncRivo bridges the human discussion between chat platforms.
None — SyncRivo does not route CloudWatch events. AWS delivers CloudWatch Alarm state changes, Composite Alarms, EventBridge rule triggers, RDS events, and EC2 state changes through SNS and its chat integrations. SyncRivo bridges the conversations people have about those events across Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
Yes, using AWS-side configuration: create an SNS topic in each account and connect each to your chat integration. SyncRivo is not involved in alarm delivery, so account-based routing is configured in AWS.
They solve different problems. A Lambda function (or AWS Chatbot) posts CloudWatch notifications into chat. SyncRivo is a messaging interoperability platform that bridges human conversations between Slack, Teams, Google Chat, Webex, and Zoom Team Chat; it does not replace alert delivery and does not relay bot posts.
Bridge the conversation around CloudWatch alarms across any combination of Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
Slack + Teams + Google Chat
Bridge Slack, Teams, and Google Chat simultaneously.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Custom Enterprise pricing. Book a demo. AWS posts the alarms; SyncRivo bridges the human discussion between Slack, Teams, and other chat platforms.
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