Alex Morgan · Principal Engineer
Alex Morgan is a principal engineer at SyncRivo, focused on platform architecture, reliability engineering, and the infrastructure powering real-time messaging interoperability. LinkedIn
April 9, 2026 · 10 min read
Route Grafana Alerting and Grafana OnCall notifications to every platform your SRE and engineering teams use — simultaneously. One webhook. No duplicated contact point configuration.
Every Grafana alert and notification type supported — including Grafana OnCall and Prometheus AlertManager alerts routed through Grafana.
Metric threshold breaches routed to SRE and engineering channels across Slack, Teams, Webex, and Google Chat simultaneously.
Grafana no-data conditions (missing metric scrapes) routed as priority notifications to on-call channels instantly.
Alert resolution (OK) events broadcast to incident channels so stakeholders know the issue is cleared without polling Grafana.
Grafana OnCall on-call notifications and incident alerts fanned out to multiple platforms from a single outgoing webhook.
Grafana-routed Prometheus AlertManager alerts delivered to Slack, Teams, and Webex using the same SyncRivo endpoint.
Grafana SLO alerts for error budget burn rate breaches delivered to SRE and leadership channels across platforms.
Setup takes under 15 minutes. No code required.
Example routing for SRE teams using Grafana across multi-platform engineering organizations.
| Grafana Alert | SyncRivo Routes To | Result |
|---|---|---|
| Threshold breach (Critical) | → Slack #sre-alerts + Teams #engineering-incidents | SRE and leadership both notified immediately |
| Threshold breach (Warning) | → Slack #sre-alerts | Team channel only — no leadership escalation |
| No-data condition | → Slack #monitoring-alerts + PagerDuty on-call | Scrape failure escalated to on-call rotation |
| Alert resolved (OK) | → All subscribed channels | All-clear broadcast confirms issue resolved |
| Grafana OnCall incident | → Slack #on-call + Teams #engineering-leadership | Full on-call routing with leadership visibility |
| SLO error budget burn | → Slack #sre-alerts + Teams #eng-leadership | SLO degradation visible across teams simultaneously |
| Capability | Grafana Native | SyncRivo |
|---|---|---|
| Alert to Slack | ✓ Built-in contact point | ✓ Via webhook relay |
| Alert to Microsoft Teams | ✓ Built-in contact point (Grafana 9+) | ✓ Via webhook relay |
| Alert to Webex / Google Chat / Zoom | ✗ Not available natively | ✓ All 5 platforms |
| Single alert → multiple platforms simultaneously | ✗ Requires one contact point per platform | ✓ One endpoint, fan-out to all |
| Route by team without Grafana reconfiguration | ✗ Requires policy changes in Grafana | ✓ Update routing rule in SyncRivo only |
| M&A: add acquired team's platform post-merger | ✗ Requires new Grafana contact point | ✓ Add destination in SyncRivo in minutes |
| SOC 2 audit trail for alert delivery | ✗ Not available | ✓ Full event log per delivery |
| Prometheus AlertManager cross-platform fan-out | Limited (Grafana managed only) | ✓ Any webhook-compatible AM receiver |
Yes. Grafana Alerting has a built-in Microsoft Teams contact point (available in Grafana 9+). For routing the same Grafana alert to Teams AND Slack simultaneously — or fan-out to Webex, Google Chat, and Zoom — SyncRivo acts as a webhook routing layer. Configure a Grafana webhook contact point pointing at SyncRivo, and SyncRivo fans the alert to all connected platforms.
Grafana has a native Slack contact point. Configure it in Alerting → Contact Points with your Slack webhook or OAuth token. For multi-platform delivery (Grafana → Slack AND Teams simultaneously), configure a SyncRivo webhook endpoint as a Grafana contact point — SyncRivo routes the alert to all connected messaging platforms in a single step.
Yes. With SyncRivo routing rules, a single Grafana alert (or alert group via notification policy) can notify your SRE team in Slack, post to a Teams channel for engineering leadership, and optionally reach a Webex space for operations — simultaneously. Routing is configurable based on alert labels, severity, or Grafana folder.
Yes. SyncRivo accepts inbound webhooks from Grafana Alerting. In Grafana, create a Webhook contact point and set the URL to your SyncRivo inbound webhook endpoint. SyncRivo parses the Grafana alert payload and routes it to Slack, Teams, Webex, Google Chat, or Zoom based on your configured channel mappings.
SyncRivo routes any Grafana alert that Grafana can send via webhook: threshold alerts, no-data alerts, execution-error alerts, resolved (OK) notifications, and Grafana OnCall incident alerts. Grafana Alertmanager-compatible payloads (for Prometheus AlertManager rules) are also accepted.
Yes. Grafana OnCall can deliver on-call notifications and incident alerts via outgoing webhooks. Configure a SyncRivo endpoint as a Grafana OnCall outgoing webhook destination and SyncRivo will fan the on-call alert out to Slack (primary responder), Teams (engineering leadership), and any other connected platform simultaneously.
Grafana alert routing is configured per contact point in Grafana's notification policy tree. When a team changes platforms (e.g., from Slack to Teams during a post-merger migration), updating the SyncRivo routing rule covers all Grafana alerts instantly — no changes needed in Grafana itself. This decouples your monitoring configuration from your team's messaging platform choice.
Free plan available. No credit card required. Route your first Grafana alert in under 15 minutes.
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