Messaging Across Slack, Teams, and More for Health Systems — BAA Available
Connect clinical teams, post-merger orgs, and care coordination workflows across platforms. Message content is not stored on the normal relay path. BAA available for Enterprise customers.
The Healthcare Messaging Compliance Gap
Why fragmented platforms create HIPAA exposure — and how SyncRivo helps
The Post-Merger PHI Risk
Two health systems on Slack and Teams after acquisition. PHI-adjacent messages route across an unsanctioned bridge with no BAA coverage, creating HIPAA exposure from day one.
SyncRivo provides a sanctioned bridge with a BAA available for Enterprise customers. Message content is not stored on the normal relay path, and both organizations connect through a partner connection their admins accept.
Split Clinical Conversations
Clinical and operational staff on different platforms discuss the same alerts and patients in separate places — so Teams-heavy staff miss follow-up happening in Slack.
SyncRivo bridges the human conversation between Slack and Teams channels in real time — messages typically arrive within seconds. Alerts themselves still come from each alerting tool's own integration; SyncRivo does not relay bot or app messages.
Guest Account Shadow IT
Clinical staff add personal Slack workspaces or Teams guest accounts to reach external partners. These unmanaged flows create uncompliant, unaudited PHI-adjacent communication channels.
SyncRivo provides partner connections that both organizations' admins accept, with per-connection admin controls, an activity log, and a BAA available for Enterprise customers — reducing the need for ad hoc guest accounts.
The SyncRivo Advantage
Secure Routing Layer
Messages are encrypted in transit (TLS) and message content is not stored on the normal relay path — only message IDs are kept to sync threads, edits and reactions.
Enterprise Identity & Directory Sync
Directory sync on Slack, Microsoft Teams, Google Chat, Webex and Zoom Team Chat, so mentions and sender names stay consistent across platforms.
Governance & Activity Logs
Activity log and security event history (JSON export), per-connection admin switches and owner/admin/member roles. BAA available for Enterprise customers; DPA and sub-processor list available.
Healthcare Routing Architecture
Message relay without storing content on the normal path, with a BAA available and an activity log
Communication Sources
- Slack
- Microsoft Teams
- Google Chat
- Zoom Team Chat
SyncRivo Routing Layer
- Identity Resolution
- Message Routing
- No Content Storage on Relay Path
- Real-Time Delivery
Compliance Engine
- BAA Available (Enterprise)
- Activity Log
- TLS in Transit
- Encrypted OAuth Tokens
Clinical Delivery
- Care Team Channels
- Group DMs
- Thread Replies
- Partner Bridges
Healthcare Messaging Wins
How health systems use SyncRivo to connect clinical teams without compromising compliance
Alert Follow-Up Across Slack and Teams
Alerts arrive through each tool's own Slack or Teams integration. SyncRivo bridges the channel where clinicians discuss them, so staff on Teams see the follow-up from colleagues on Slack.
Post-Merger Health System Bridge
Two hospital networks merge. Each runs a different platform. SyncRivo bridges both once their admins approve the app — no forced migration, no guest accounts, and a BAA available for Enterprise customers.
Care Coordination
ICU teams on Teams, administrative staff on Slack, telehealth on Zoom. SyncRivo bridges all three so care coordination messages reach the right people on the right platform.
Clinical Trial Partner Comms
CROs and clinical trial sponsors on different platforms collaborate through SyncRivo partner connections, which both organizations' admins accept, with an activity log and security event history.
Patient Handoff Notifications
Patient handoff messages posted by care teams in Slack channels reach receiving teams in Teams channels in real time — typically within seconds — without tool switching.
Healthcare Compliance FAQ
Common questions from healthcare IT directors, CISOs, and compliance officers.
Yes. A BAA is available for Enterprise customers. It covers SyncRivo's role as a message routing intermediary. Contact our team to start the BAA as part of Enterprise onboarding.
Message content is not stored on the normal relay path. Messages are relayed in real time from the source platform to the destination platform, and SyncRivo keeps only message IDs to keep threads, edits and reactions in sync. If an admin enables the optional retry queue, undelivered messages are held temporarily. Synced directory data (such as names and emails) is stored.
No. SyncRivo has no Epic integration, and messages posted by bots and apps (including alert integrations) are not relayed. Deliver alerts to each platform through the alerting tool's own integrations. SyncRivo bridges the human conversation, so clinicians on Slack and Teams can discuss an alert in one bridged channel.
Yes. SyncRivo's partner connections (cross-organization bridges, accepted by both organizations' admins) connect two organizations on different platforms — for example, one on Teams and one on Slack — without migration or guest accounts. Once the Slack/Teams admins approve the app, clinical teams communicate from their existing tools while IT coordinates a longer-term platform strategy. BAA terms are agreed as part of the Enterprise agreement.
Clinical staff often create personal Slack workspaces or accept Teams guest invitations to communicate with external partners — creating unmanaged, uncompliant data flows. SyncRivo replaces these with structured external partner bridges: each partner organization connects through a partner connection that both admins accept, with per-connection admin controls and an activity log. A BAA is available for Enterprise customers. No personal accounts required.
Ready to connect? Slack ↔ Teams connection setup →
Three-Platform Bridges
Slack + Teams + Google Chat
Bridge all three major enterprise messaging platforms.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Request HIPAA Documentation
Request SyncRivo's BAA (Enterprise), security questionnaire and architecture review for your compliance review.