Alex Morgan · Principal Engineer
Alex Morgan is a principal engineer at SyncRivo, focused on platform architecture, reliability engineering, and the infrastructure powering real-time messaging interoperability. LinkedIn
April 10, 2026 · 10 min read
Dynatrace Hub ships both a Slack integration and a Teams integration. Each routes alerts to only its own platform — a single problem event cannot reach both simultaneously from a native integration.
SyncRivo routes one Dynatrace webhook to Slack, Teams, Webex, Google Chat, and Zoom simultaneously.
Problem opened, resolved, deployment events, availability alerts, and security findings — routed to every platform your SRE and operations team uses from a single webhook endpoint.
Dynatrace anomaly and problem open events — error rate spikes, response time degradation, availability drops — routed to on-call Slack and engineering leadership Teams simultaneously. P1 alerts reach both platforms at the same time.
Problem resolved events routed to the same on-call and leadership channels that received the open alert — closing the incident loop across platforms without manual follow-up.
Deployment marker events routed to the release Teams channel for stakeholder visibility and the engineering Slack channel for the delivery team — correlating deployments with performance changes.
Custom metric threshold alerts (error budget burn rate, p99 latency breach, SLO violation) routed to the SRE on-call channel in Slack and the operations leadership channel in Teams simultaneously.
Service or synthetic monitor availability alerts routed to on-call in Slack with high urgency and to the SRE leads in Teams — so availability incidents are never siloed on one messaging platform.
Dynatrace Application Security vulnerability detection events routed to the security team in Slack and the CISO-level channel in Teams — ensuring security findings reach both technical and leadership audiences.
Setup takes under 10 minutes — no code required.
Example routing for SRE and operations teams on mixed Slack and Teams environments.
| Dynatrace Event | SyncRivo Routes To | Result |
|---|---|---|
| Problem Opened (AVAILABILITY) | → Slack #on-call + Teams #engineering-leadership | P1 availability incident visible to on-call and leadership across platforms |
| Problem Opened (PERFORMANCE) | → Slack #sre-team | Performance degradation surfaced to SRE team on their platform |
| Problem Resolved | → Slack #on-call + Teams #engineering-leadership | Incident closure confirmed to all audiences simultaneously |
| Deployment Event | → Teams #releases + Slack #engineering | Deployment correlated with performance data across teams |
| Custom Alert (SLO breach) | → Slack #on-call + Teams #sre-leads | SLO breach escalated to on-call and leads simultaneously |
| Security Vulnerability Detected | → Slack #security + Teams #leadership | Security finding reaches technical and leadership audiences |
| Capability | Dynatrace Native | SyncRivo |
|---|---|---|
| Notify Slack | ✓ Dynatrace Hub Slack integration | ✓ Via webhook relay |
| Notify Microsoft Teams | ✓ Dynatrace Hub Teams integration — routes independently from Slack | ✓ Same alert routed to both simultaneously |
| Notify Webex / Google Chat / Zoom | ✗ Not available natively | ✓ All 5 platforms |
| Single problem alert → Slack AND Teams simultaneously | ✗ Two separate notification rules required | ✓ One webhook endpoint, fan-out to all platforms |
| Route by severity to different channels | ✗ Fixed channel per integration | ✓ P1 to on-call + leadership, P3 to team channel only |
| Unified observability alerting across Datadog + New Relic + Dynatrace | ✗ Separate integrations per tool, per platform | ✓ Single routing platform for all observability tools |
| M&A: notify acquired team on their platform | ✗ New integration per organization | ✓ Add destination in SyncRivo in minutes |
| SOC 2 audit trail for alert delivery | ✗ Not available | ✓ Full event log per delivery |
Dynatrace has both a Slack integration and a Microsoft Teams integration available in the Dynatrace Hub. Both are official integrations. However, they operate independently — each routes Dynatrace problem notifications to only its own platform. The Slack integration posts anomaly and problem notifications to a Slack channel; the Teams integration posts the same notifications to a Teams channel. Neither integration can route the same Dynatrace alert to both Slack and Teams simultaneously. For SRE and operations teams spanning both platforms, configure Dynatrace outbound webhook problem notifications to point to SyncRivo, which fans a single alert to Slack, Teams, Webex, Google Chat, and Zoom simultaneously from one endpoint.
Configure a Dynatrace outbound webhook notification (Settings → Integration → Problem notifications → Webhook) with your SyncRivo inbound endpoint URL as the webhook URL. SyncRivo receives the Dynatrace problem payload and routes it to all your configured messaging platforms — Slack, Teams, Webex, Google Chat, and Zoom — simultaneously. One Dynatrace notification rule. Every platform notified at the same time.
SyncRivo routes any Dynatrace outbound webhook event: Problem Opened (anomaly detected, error rate spike, response time degradation, availability drop), Problem Resolved, Deployment Event, Custom Alert Triggered, Availability Alert, and Security Vulnerability Detected. Configure per-severity routing rules — P1 problems to on-call Slack and engineering leadership Teams simultaneously; resolved problems to the same channels for closure; deployment events to the release Teams channel.
Dynatrace outbound webhooks POST a JSON payload containing the problem title, severity, affected entities, impact level, and status. SyncRivo receives this payload and routes to configured messaging platforms based on your routing rules. You can filter by problem severity (AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION) and route critical severity to on-call channels with different urgency than performance degradation events.
Yes. When an acquired operations team uses Dynatrace but their organization uses Teams while yours uses Slack, SyncRivo routes Dynatrace problem notifications to both platforms simultaneously — so no team misses an active incident during the integration period. Routing configuration lives in SyncRivo, not in Dynatrace, so platform changes require no Dynatrace notification rule reconfiguration.
Dynatrace Hub Slack and Teams integrations each work well for single-platform SRE teams. SyncRivo is the right choice when your operations organization spans both platforms — routing the same Dynatrace problem event to Slack AND Teams simultaneously, with per-severity routing rules that escalate P1 availability alerts differently than P3 resource contention notices. SyncRivo also pairs naturally with Datadog, New Relic, and Grafana for unified observability alerting across all platforms.
Stop choosing between Slack and Teams for your observability alerts. One SyncRivo webhook delivers Dynatrace problem events to your entire on-call stack simultaneously.
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