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Kumar Makala · Founder & CEO, SyncRivo
Kumar Makala leads platform engineering and technical content at SyncRivo, focused on enterprise messaging interoperability, messaging bridge architecture, and cross-platform integration patterns across Slack, Microsoft Teams, Google Chat, Zoom Team Chat, and Cisco Webex. LinkedIn
Updated · 10 min read
Dynatrace Hub ships both a Slack integration and a Teams integration. Each posts alerts to its own platform, so teams on both platforms enable both.
SyncRivo does not relay bot or app messages — it bridges the human conversation, so people on Slack and Teams can discuss the alert together in one bridged channel.
Problem opened, resolved, deployment events, availability alerts, and security findings — posted by Dynatrace's native Slack and Teams integrations.
Dynatrace anomaly and problem open events — error rate spikes, response time degradation, availability drops — posted by the Dynatrace Slack and Teams integrations to the channels you configure in Dynatrace.
Problem resolved events posted by the native integrations to the same channels that received the open alert, closing the incident loop.
Deployment marker events posted to a release channel — useful for correlating deployments with performance changes.
Custom metric threshold alerts (error budget burn rate, p99 latency breach, SLO violation) posted to the SRE on-call channel by the native integration you configure.
Service or synthetic monitor availability alerts posted to on-call channels by Dynatrace. With SyncRivo bridging the discussion channel, responders on Slack and Teams coordinate in one conversation.
Dynatrace Application Security vulnerability detection events posted to the security team channel by the native integration.
Notifications come from Dynatrace's native integrations; SyncRivo bridges the discussion.
Example channel layout configured in Dynatrace's native Slack and Teams integrations, for SRE and operations teams on mixed Slack and Teams environments.
| Dynatrace Event | Native Integration Posts To | Result |
|---|---|---|
| Problem Opened (AVAILABILITY) | → Slack #on-call + Teams #engineering-leadership | Separate native integrations notify each platform; discussion can be bridged by SyncRivo |
| Problem Opened (PERFORMANCE) | → Slack #sre-team | Performance degradation surfaced to SRE team on their platform |
| Problem Resolved | → Slack #on-call + Teams #engineering-leadership | Incident closure posted by each native integration |
| Deployment Event | → Teams #releases + Slack #engineering | Deployment correlated with performance data across teams |
| Custom Alert (SLO breach) | → Slack #on-call + Teams #sre-leads | SLO breach posted to on-call and leads by each native integration |
| Security Vulnerability Detected | → Slack #security + Teams #leadership | Security finding reaches technical and leadership audiences |
| Capability | Dynatrace Native | SyncRivo |
|---|---|---|
| Notify Slack | ✓ Dynatrace Hub Slack integration | — Not relayed (SyncRivo does not relay bot or app posts) |
| Notify Microsoft Teams | ✓ Dynatrace Hub Teams integration — configured independently from Slack | — Not relayed; use the native integration |
| Human discussion across Slack, Teams, Webex, Google Chat, Zoom | ✗ Not available | ✓ Bridged channels, threads, edits and files |
| Setup | Configured in Dynatrace per platform | First channel bridge typically live during onboarding, after admin approval |
Dynatrace has both a Slack integration and a Microsoft Teams integration available in the Dynatrace Hub. Both are official integrations. They operate independently — the Slack integration posts anomaly and problem notifications to a Slack channel; the Teams integration posts notifications to a Teams channel. For SRE and operations teams spanning both platforms, enable both native integrations. SyncRivo does not relay bot or app messages, so it does not forward Dynatrace notifications; it bridges the human conversation, so people on Slack and Teams can discuss the problem together in one bridged channel.
Configure both of Dynatrace's native integrations: the Slack integration for your Slack channel and the Teams integration for your Teams channel. SyncRivo does not accept webhooks from Dynatrace and does not route alerts. Its role is to bridge the human discussion that follows between Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
None — SyncRivo does not route Dynatrace events. Dynatrace's own Slack and Teams integrations deliver events such as Problem Opened, Problem Resolved, deployment events, custom alerts, availability alerts, and security findings. Messages posted by bots or apps are not relayed by SyncRivo; it bridges the messages people write, so the incident conversation stays in sync across chat platforms.
Dynatrace problem notifications are configured entirely in Dynatrace: you choose the integration (Slack, Teams, or webhook), the severity filters (AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION), and the destination channel. SyncRivo is not part of that path. Once the notification lands, SyncRivo can bridge the channel where engineers discuss it, so replies from Slack users appear in Teams and vice versa.
Yes, for the human conversation. When an acquired operations team uses Teams while yours uses Slack, point each Dynatrace native integration at the channel each team uses, and use SyncRivo to bridge an incident channel between Slack and Teams so both teams can coordinate in one conversation. SyncRivo does not forward the Dynatrace notification itself.
They do different jobs. Dynatrace Hub Slack and Teams integrations post Dynatrace notifications into each platform. SyncRivo is a messaging interoperability platform that bridges human conversations between Slack, Teams, Google Chat, Webex, and Zoom Team Chat — it does not relay bot or app messages, so it complements rather than replaces the native integrations.
Bridge the conversation around Dynatrace notifications across any combination of Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
Slack + Teams + Google Chat
Bridge Slack, Teams, and Google Chat simultaneously.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Dynatrace's native integrations post the alerts. SyncRivo bridges the human discussion, so responders on Slack and Teams work the incident together.
Ready to connect? Slack ↔ Teams connection setup →