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Kumar Makala · Founder & CEO, SyncRivo
Kumar Makala leads platform engineering and technical content at SyncRivo, focused on enterprise messaging interoperability, messaging bridge architecture, and cross-platform integration patterns across Slack, Microsoft Teams, Google Chat, Zoom Team Chat, and Cisco Webex. LinkedIn
Updated · 10 min read
AlertManager receivers post Prometheus alerts to your chat platforms. SyncRivo bridges the human discussion between Slack, Teams, Webex, and more, so SRE and engineering teams can work the incident together.
Example Slack receiver in your alertmanager.yml:
receivers:
- name: 'sre-slack'
slack_configs:
- api_url: 'https://hooks.slack.com/services/YOUR/WEBHOOK/URL'
channel: '#sre-alerts'
send_resolved: true
route:
receiver: 'sre-slack'
# Or route specific labels:
routes:
- match:
severity: critical
receiver: 'sre-slack'AlertManager posts the alert to Slack directly. SyncRivo does not receive AlertManager webhooks; it bridges the human discussion between chat platforms.
AlertManager handles firing alerts, resolutions, grouping, and inhibition itself. SyncRivo does not relay bot or app messages; it bridges the human discussion.
AlertManager firing groups posted to SRE channels by AlertManager receivers.
Alert resolution events (send_resolved: true) posted so stakeholders know the issue is cleared.
AlertManager's routing tree sends critical and warning alerts to different receivers based on labels.
AlertManager grouped alert batches delivered as a single notification to avoid notification storms.
AlertManager inhibition rules suppress alerts before they reach any receiver.
Grafana-managed alerts (Grafana 8+ built-in Alertmanager) delivered through Grafana contact points.
AlertManager posts the alerts; SyncRivo bridges the conversation. Requires access to your alertmanager.yml and admin approval of the SyncRivo apps.
Example setup: AlertManager receivers post each alert; SyncRivo bridges the human discussion between the channels shown.
| AlertManager Event | AlertManager Receiver Posts To | Result |
|---|---|---|
| severity=critical firing | → Slack #sre-alerts + Teams #engineering-incidents | SRE and leadership discuss it in the bridged channel |
| severity=warning firing | → Slack #sre-alerts | Team channel only — no leadership escalation |
| alert resolved (status=resolved) | → Channels on the receiver | All-clear posted by AlertManager |
| grouped alert batch (3 alerts) | → Slack #sre-alerts | Single grouped notification — no notification storm |
| Grafana Alertmanager contact point | → Slack #sre-alerts | Grafana posts; SRE discusses with Teams colleagues in the bridged channel |
| team=payments firing | → Slack #payments-sre | Label matching in AlertManager; payments engineers on Teams join via the bridge |
Prometheus AlertManager has a built-in Slack receiver. In your alertmanager.yml, configure a receiver with the slack_configs section, providing your Slack webhook URL or API token and a channel name. SyncRivo does not receive AlertManager webhooks or relay alerts — messages posted by bots and apps are not bridged. Once alerts post in Slack, SyncRivo can bridge the human discussion with Teams and other chat platforms.
AlertManager does not have a native Teams receiver in this setup. The standard approach is to use the "webhook_configs" receiver in AlertManager pointing to a service you operate that translates and forwards to Teams. SyncRivo is not that relay: it does not receive AlertManager webhooks, and messages posted by bots and apps are not bridged. SyncRivo bridges the human conversation between Slack and Teams channels.
AlertManager natively supports multiple receivers and routing rules — you can route different alert labels to different Slack channels, and add a receiver per destination platform. SyncRivo is not a fan-out layer for alerts; it bridges the human discussion between chat platforms.
Configure two AlertManager receivers: slack_configs for Slack, and a webhook_configs receiver pointing to a Teams-forwarding service you operate. SyncRivo does not receive AlertManager webhooks or relay alerts — messages posted by bots and apps are not bridged. Use SyncRivo to bridge the Slack and Teams channels where SREs and engineering discuss the alerts.
No. SyncRivo does not accept AlertManager webhook payloads or any other inbound webhooks, and messages posted by bots and apps are not bridged. Use AlertManager's own receivers to deliver alerts; SyncRivo bridges the human conversation between Slack, Teams, Webex, Google Chat, and Zoom Team Chat.
Only for the human conversation. Grafana's built-in Alertmanager has its own contact points (including Slack and webhooks) to deliver alerts; SyncRivo does not receive them. SyncRivo bridges the channels where teams discuss those alerts across platforms.
It does not need to — SyncRivo does not receive AlertManager alerts. AlertManager applies grouping and inhibition before delivering to its receivers. SyncRivo only bridges the human messages people post in bridged channels.
Bridge the human discussion of Prometheus alerts across any combination of Slack, Teams, Google Chat, Webex, and Zoom Team Chat.
Slack + Teams + Google Chat
Bridge Slack, Teams, and Google Chat simultaneously.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Guided pilot on your own channels. AlertManager posts the alerts; SyncRivo bridges the conversation.
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