Terms of Service

You may use the Services only if:

• You are at least the age of majority in your jurisdiction, and
• You have the authority to bind the organization or workspace on whose behalf you are installing or configuring the Services.

By installing or enabling our bots in a workspace (for example, Slack or Google Chat), you represent and warrant that you are authorized to do so.

SyncRivo provides integrations and bots that help route and sync messages and attachments between channels, spaces, and other destinations you configure. In particular, the bots may:

• Receive messages and attachments from one or more channels/spaces
• Process those messages as necessary to provide the functionality
• Forward the messages and attachments to other configured channels/spaces

SyncRivo may update, modify, or improve the Services from time to time, including adding or removing features.

You are responsible for:

If you are a workspace owner or administrator, you are responsible for informing your users about your use of our Services as appropriate.

You agree not to:

• Use the Services for any unlawful, harmful, fraudulent, or malicious activity
• Attempt to gain unauthorized access to the Services or any related systems or networks
• Reverse engineer, decompile, or otherwise attempt to derive source code from the Services (except to the extent such restriction is prohibited by law)
• Use the Services to send spam, abusive content, or other content that violates applicable platform policies (e.g., Slack’s or Google’s policies)
• Circumvent usage or rate limits, or interfere with the proper functioning of the Services

We reserve the right to investigate violations of these Terms and to suspend or terminate access to the Services where appropriate.

Your use of the Services is also governed by our Privacy Policy, available at: https://syncrivo.ai/privacy. By using the Services, you acknowledge that we will handle information as described in the Privacy Policy. In summary, and without limiting the Privacy Policy:

• Our bots temporarily process messages and attachments in order to forward them between configured channels/spaces.
• We do not store message content or attachments in our primary databases, other than transiently as needed to provide the Service or in short-lived logs.
• We do store tokens and configuration data necessary to operate the integration (e.g., access tokens, workspace IDs, and routing rules).

The Services rely on third-party platforms such as Slack and Google Chat. Your use of those platforms is subject to their own terms and policies, which we do not control and for which we are not responsible. We are not responsible for:

• The operation, security, or availability of any third-party platform
• Any changes to those platforms that may affect the functionality of our Services

We may modify the Services as needed to remain compatible with changes to these platforms, but we are not obligated to maintain any particular integration or feature.

To the fullest extent permitted by law, the Services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, we do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• The Services will meet your requirements or expectations
• Any defects will be corrected

You use the Services at your own risk.

To the fullest extent permitted by law, in no event will SyncRivo, its affiliates, or their respective directors, officers, employees, or agents be liable for:

• Any indirect, incidental, consequential, special, exemplary, or punitive damages, or
• Any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of the Services, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of: The amounts you paid (if any) for the Services in the six (6) months prior to the event giving rise to the claim, or One hundred (100) US dollars (or equivalent in local currency). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless SyncRivo, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any applicable law or rights of another person or entity
• Any content or data routed through the Services from your workspace or configuration

We may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including if:

• You breach these Terms
• We are required to do so by law or by a platform provider (e.g., Slack, Google)
• We discontinue or materially modify the Services

You may stop using the Services at any time by uninstalling or disabling the bots from your workspace and/or contacting us. Upon termination, the rights granted to you under these Terms will immediately cease. Certain provisions will survive termination, including but not limited to ownership, warranty disclaimers, limitations of liability, and indemnification.

• Entire agreement – These Terms, together with our Privacy Policy, constitute the entire agreement between you and SyncRivo regarding the Services.
• Severability – If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No waiver – Our failure to enforce any provision of these Terms will not be considered a waiver of our rights.
• Assignment – You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

If you have questions about these Terms or the Services, please contact us at: