Message Latency: How Fast Does SyncRivo Relay?
SyncRivo relays messages in real time; they typically arrive within seconds. Delivery is event-driven, not polled. Here is what affects timing on each platform.
Why latency matters for messaging
Chat is fundamentally a synchronous medium — users expect replies in seconds, not minutes. When a message bridge introduces long visible delays, it breaks the conversational rhythm. A Slack user sends a question; if the Teams recipient sees it much later, the Slack user may have already sent a follow-up, or assumed the message was lost. SyncRivo is built to relay messages in real time.
Our architecture
The key architectural decision is event push over polling. Polling-based integrations introduce latency proportional to their polling interval. SyncRivo receives channel messages through the native event mechanisms of all 5 supported platforms, so messages are pushed to SyncRivo when they are sent.
Each event is signature-verified, checked against duplicate filtering, translated to the destination platform's format (including mentions and threads) and posted to every connected channel.
What affects timing
| Path | How events arrive | Typical timing |
|---|---|---|
| Channel messages (bot or app is a member) | Event push from the platform | Real time, typically within seconds |
| Teams chats without the bot | Microsoft Graph change notifications | Can add several seconds |
| Guest-initiated Teams chats | Periodic check for new chats | Not instant; picked up on the next check |
SyncRivo does not publish latency percentiles or a latency SLA. Timing includes source and destination platform processing.
What keeps it real time
- No polling for channel messages — event push from each platform
- Events verified and translated, then posted directly to each destination
- Duplicate-event filtering so messages are not relayed twice
- Optional retry queue for messages a destination could not accept
How real-time relay works in SyncRivo
Event ingestion
Inbound events from the Slack Events API, Microsoft Bot Framework, Google Chat app events, Zoom webhook events and Webex webhooks arrive over TLS at SyncRivo, hosted in the US on Google Cloud (us-central1). Each payload is signature-verified and filtered for duplicates so the same message is not relayed twice.
Translation
SyncRivo translates formatting, threads and @mentions for the destination platform. Mentions become real mentions when the person is in the synced directory; otherwise they arrive as plain text. Message content is not stored on the normal relay path; only message IDs are kept so threads, edits and reactions stay in sync.
Delivery and retries
Messages are posted to each destination platform's API. Admins can enable an optional retry queue per connection, which temporarily holds messages a destination could not accept and tries again. Destination platform rate limits can slow delivery during bursts.
Platform-specific behavior
Here is how message timing behaves across each messaging platform we support. Latency characteristics differ because each platform exposes different event delivery semantics and native API response times.
| Platform | Behavior | Known limitation |
|---|---|---|
| Slack | Events API push; messages posted with chat.postMessage. | Slack API rate limits can slow delivery during bursts. Messages from bots and apps are not relayed. |
| Microsoft Teams | Channel messages arrive through Bot Framework; outbound posts through Bot Framework. | Channel inbound requires the app installed to the team. Chats without the bot rely on Graph change notifications, which can add several seconds. |
| Google Chat | Chat app events push messages to SyncRivo; messages posted through the Chat API. | Inbound edits, deletes and reactions depend on Workspace Events subscriptions. |
| Zoom Team Chat | Webhook events push messages to SyncRivo; messages posted through the Team Chat API. | Messages are posted from the app, not as the original sender. |
| Cisco Webex | Webhook events push messages to SyncRivo; messages posted through the Webex messages API. | Emoji reactions are not synced on Webex. |
Three-Platform Bridges
Slack + Teams + Google Chat
Bridge all three major enterprise messaging platforms.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Ready to connect? Slack ↔ Teams connection setup →
Frequently asked questions
- What is SyncRivo's message routing latency?
- SyncRivo is real time: messages typically arrive within seconds. SyncRivo does not publish a latency guarantee. Timing depends on the source and destination platforms, because each platform's event delivery and API response times are part of the path.
- How does SyncRivo keep messages real time?
- SyncRivo receives channel messages through each platform's event push (webhooks or Bot Framework), not by polling. Each event is verified, translated for the destination platform and posted to the connected channels.
- Is latency consistent everywhere?
- No. SyncRivo is hosted in the US on Google Cloud (us-central1), and some paths are slower than others. For example, Microsoft Teams chats where the SyncRivo bot is not a member depend on Microsoft Graph change notifications, which can add several seconds.
Related integration guides
Three-Platform Bridges
Connect three enterprise messaging platforms simultaneously with SyncRivo's cross-platform bridges.