Stop Working in Silos. Start Swarming.
Kill the "swivel chair" effect. Bridge channels across Slack, Microsoft Teams, Google Chat, Webex and Zoom so support, engineering and clients talk in one conversation. Your helpdesk tools keep using their own chat apps.
The Disconnected Desk
Why email and isolated portals are failing the modern support agent.
The "Swivel Chair" Support
Agents switch between Slack and Teams to chase down answers from engineers who work on a different platform. Context is lost; SLAs are breached.
Bring the conversation to the expert. Bridge a swarm channel between Slack and Teams so support and engineering discuss the issue together, each from their own platform.
VIP Client Black Holes
High-value customers want to message your team from their own chat platform, which is often different from yours.
Connect with the client's workspace. A partner connection bridges a shared channel across platforms, so VIPs never have to use a portal or a guest account. SyncRivo does not integrate with Salesforce or Zendesk.
Scattered Conversations
When client conversations are spread across several chat platforms, support leaders lose visibility into "Shadow Support."
One bridged conversation. The same thread appears natively on each platform, and admins see every connection and its sync activity in the SyncRivo dashboard.
The SyncRivo Advantage
Secure Routing Layer
Messages are encrypted in transit (TLS) and message content is not stored on the normal relay path — only message IDs are kept to sync threads, edits and reactions.
Enterprise Identity & Directory Sync
Directory sync on Slack, Microsoft Teams, Google Chat, Webex and Zoom Team Chat, so mentions and sender names stay consistent across platforms.
Governance & Activity Logs
Activity log and security event history (JSON export), per-connection admin switches and owner/admin/member roles. BAA available for Enterprise customers; DPA and sub-processor list available.
The Swarming Architecture
Helpdesk notifications from each tool's own chat app; human conversations bridged across platforms.
Helpdesk (Own Chat Apps)
- Zendesk Slack/Teams App
- ServiceNow Slack/Teams App
- Other Native Helpdesk Apps
SyncRivo Bridge
- Channel Bridging
- Partner Connections
- Directory Sync
Collaboration Grid
- Engineering (Slack)
- Success (Teams)
- Partners (Google Chat)
Record
- Native Messages on Each Platform
- Threads & Edits Synced
- Activity Log (JSON export)
Support Excellence
Delivering world-class service through better connection.
Engineering "Swarming"
When a P1 bug hits, support doesn't wait for email. Support on Teams and engineering on Slack debug together in a bridged channel.
VIP Concierge Support
Top-tier accounts get a dedicated channel bridged into their own platform. Your agents answer from Slack or Teams; the client feels like they have a direct line.
IT Helpdesk Across Platforms
Employees on Slack, Google Chat or Zoom reach an IT helpdesk channel that the IT team works from Microsoft Teams.
Partner Enablement
Partners escalate technical issues directly to your Tier 3 support in a channel bridged through a cross-organization partner connection.
Common Questions
SyncRivo bridges a channel in your workspace with a channel in the client's, through a cross-organization partner connection that both admins accept. Your support team works from their native platform (Slack or Teams) while clients use theirs (Teams, Google Chat, Webex, or Zoom). No guest accounts, no platform switching.
SyncRivo has no Zendesk integration and does not relay messages posted by bots or apps, so Zendesk notifications are not forwarded. What SyncRivo does is bridge the human conversation: CS on Teams and engineering on Slack can discuss an escalation in one bridged channel, with threads kept in sync both ways.
By removing platform switching: client messages appear in real time on each responder's native platform — typically within seconds.
Yes. SyncRivo creates per-client bridges that are fully isolated — Client A's messages never appear in Client B's channel. Each bridge is configured separately and managed by owner/admin roles, and can be disabled or deleted independently.
No. SyncRivo only connects the five chat platforms and relays messages posted by people; notifications posted by Zendesk, Intercom or other apps are not relayed. Use each helpdesk tool's own Slack or Teams app for notifications, and SyncRivo to bridge the conversation between teams on different chat platforms.
Ready to connect? Slack ↔ Teams connection setup →
Three-Platform Bridges
Slack + Teams + Google Chat
Bridge all three major enterprise messaging platforms.
Slack + Teams + Webex
Connect Slack and Teams users with Cisco Webex.
Slack + Teams + Zoom
Unify Slack, Teams, and Zoom Team Chat.
Slack + Google Chat + Zoom
Three-way bridge for Slack, Google Chat, and Zoom.
Slack + Google Chat + Webex
Unify Slack, Google Chat, and Cisco Webex.
Slack + Zoom + Webex
Bridge Slack with both Zoom and Webex.
Teams + Google Chat + Zoom
Connect Teams, Google Chat, and Zoom Team Chat.
Teams + Google Chat + Webex
Bridge Teams, Google Chat, and Cisco Webex.
Teams + Zoom + Webex
Unify Teams, Zoom, and Webex in one bridge.
Google Chat + Zoom + Webex
Connect Google Chat with Zoom and Webex.
Connect Your Support Conversations
Book a demo for a guided pilot on your own support channels.