HIPAA Compliance

SyncRivo is designed to meet the rigorous standards of the Health Insurance Portability and Accountability Act (HIPAA). We enable healthcare organizations to securely route communication data containing Protected Health Information (PHI) across their collaboration platforms.

We are prepared to sign a Business Associate Agreement (BAA) with enterprise customers who require it.

We implement robust technical controls to protect ePHI as required by the HIPAA Security Rule:

• Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

• Access Controls: Strict Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) enforce authorized access.

• Audit Logs: Comprehensive logging of all system activity to track access to ePHI.

• Automatic Logoff: Inactive sessions are automatically terminated to prevent unauthorized access.

Our internal policies ensure our workforce manages ePHI responsibly:

• Workforce Training: All employees undergo mandatory HIPAA security and privacy training.

• Incident Response: A formally defined incident response plan is in place to address potential security breaches immediately.

• Vendor Management: We verify that all sub-processors handling PHI also sign a BAA ensuring downstream compliance.

As a cloud-native solution, we leverage the physical security of our compliant cloud providers (AWS/GCP):

• Facility Access Controls: Data centers have 24/7 security, biometric scanners, and strict visitor policies.

• Workstation Security: Employee laptops are encrypted and remotely managed (MDM) to allow remote wiping in case of theft.

The safest PHI is PHI you don't store.

SyncRivo operates on a 'transient processing' model. We decrypt, route, and re-encrypt messages in real-time memory without persisting message content to disk suitable for long-term storage.

This architectural decision significantly reduces the risk surface for healthcare organizations.