Healthcare Solution

Chat Federation for HIPAA-Regulated TeamsBridge Healthcare Messaging Without Risking PHI

When clinicians coordinate across Slack, Teams, and Webex, PHI flows — and every hop in the routing chain needs the right safeguards and a BAA.

SyncRivo is a messaging interoperability platform. Message content is not stored on the normal relay path. BAA available for Enterprise customers.

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Important: Standard Slack is not HIPAA compliant

Standard Slack (Pro, Business+) cannot be used for PHI — only Slack Enterprise Grid with a BAA qualifies. All three components of the bridge (Slack, Teams, and SyncRivo) need signed BAAs.

SyncRivo HIPAA Safeguards

No message storage on the relay path

Message content is not stored on the normal relay path; only message IDs are kept to sync threads, edits and reactions. The optional retry queue temporarily holds undelivered messages.

BAA on Enterprise

A HIPAA Business Associate Agreement is available for Enterprise customers. Business associates handling PHI need a BAA under HIPAA.

Activity log

An activity log and security event history (JSON export) help your team review sync activity, sign-ins and admin changes.

TLS in transit

Message data in transit is encrypted with TLS, and provider OAuth tokens are encrypted at rest.

Frequently Asked Questions

A Business Associate Agreement (BAA) is available for Enterprise customers. Message content is not stored on SyncRivo's normal relay path: only message IDs are kept so threads, edits and reactions stay in sync, and an optional retry queue temporarily holds undelivered messages. SyncRivo does not currently hold a SOC 2 report; we provide a security questionnaire and architecture review on request.

Yes, with the right configuration. Both platforms must be HIPAA-compliant: Slack Enterprise Grid (with BAA) and Microsoft Teams (with Microsoft 365 E3/E5 and Microsoft BAA). SyncRivo as the bridge also requires a signed BAA (available for Enterprise customers). Your compliance team should confirm the full configuration before PHI flows between platforms.

Message content is not stored on the normal relay path — messages are relayed from source platform to destination platform, and SyncRivo keeps only message IDs so threads, edits and reactions stay in sync. If the optional retry queue is enabled, undelivered messages are held temporarily until they are delivered. Files pass through memory only.

SyncRivo implements: (1) Transmission security — data in transit encrypted with TLS; provider OAuth tokens encrypted at rest. (2) Access controls — OAuth2 per platform integration, owner/admin/member roles for admin access. (3) Audit controls — an activity log and security event history (JSON export). (4) Person authentication — Google sign-in or email + password, with optional MFA (TOTP, passkeys). SAML SSO is on the roadmap.

No. Standard Slack (Pro, Business+) is NOT HIPAA compliant. Only Slack Enterprise Grid with a signed BAA supports HIPAA compliance. If your healthcare organization uses standard Slack, you must upgrade to Enterprise Grid before bridging PHI. Microsoft Teams with M365 E3/E5 and a Microsoft BAA does support HIPAA by default.

Ready to Bridge Healthcare Messaging?

Contact our healthcare enterprise team for a security walkthrough, BAA review, and architecture review session.

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